A mechanical inspection is only half the battle. A single mismatched digit on your vehicle invoice, insurance policy, or RTO registration can void insurance claims or invite legal disputes. Follow our exhaustive delivery paperwork guide.
Before driving your car out of the showroom delivery bay, verify that each of the following 10 legal documents is in your possession and verified:
| Document | Issuing Party | Key Details to Verify | Common Red Flags |
|---|---|---|---|
| Form 20 | RTO / Dealer | Buyer name, father's/spouse's name, address, chassis & engine numbers. | Spelling typos in your name or incorrect PIN code. |
| Form 21 (Sale Certificate) | Dealership | Sale certificate certifying purchase, maker name, cylinder count, horsepower, fuel type. | Mismatched variant description or missing dealer seal. |
| Form 22 (Roadworthiness) | Car Manufacturer | OEM compliance with emission standards (BS6 Phase 2 / OBD-2) and safety rules. | Manufacturing month/year older than 4–6 months. |
| Tax Invoice | Dealership | Ex-showroom base price, CGST (14%), SGST (14%), Compensation Cess, TCS receipt (if >₹10L). | Illegal "Handling Charges", "Logistics", or unwanted accessory bundles. |
| Insurance Policy | Insurance Company | 1-Year Own Damage + 3-Year Third Party, Zero-Dep, RTI, Engine Cover, correct 95% IDV. | Chassis/Engine number typo, lowered IDV, missing engine protector add-on. |
| RTO Tax Receipt | State Transport Dept | Road Tax amount paid, transaction reference number. | Mismatch between actual tax paid and amount charged by dealer. |
| Extended Warranty Card | OEM / Dealer | Coverage period (e.g. 5 Years / 1,00,000 km) and policy certificate number. | Dealer verbally promises warranty but fails to provide printed OEM certificate. |
| Fastag Document | Issuing Bank | Windscreen sticker barcode linked to your mobile number and chassis number. | Inactive Fastag or tag registered to previous demo user. |
| Battery & Tyre Warranty | Battery/Tyre Maker | Battery serial number stamped on casing matching warranty slip. | Unstamped warranty card; mismatched tyre brands. |
| Handover Delivery Receipt | Dealership | Checklist of physical items received (2 keys, toolkit, jack, spare tyre). | Signing before physically verifying all items in the boot. |
This is the statutory application form submitted by the dealership to your local Regional Transport Authority (RTO). Ensure that your name matches your Aadhaar and PAN card exactly. If you purchased the vehicle under a corporate name or GST number, ensure the corporate entity name and GSTIN are registered.
Form 21 serves as the absolute title deed demonstrating that the vehicle has been legally transferred from the manufacturer/dealer to you. It specifies:
Form 22 is issued directly by the manufacturing plant (e.g., Maruti Suzuki India Ltd., Hyundai Motor India, Tata Motors Ltd.). It certifies that the car complies with the provisions of the Motor Vehicles Act, including emission standards (BS6 Phase 2 Real Driving Emissions / RDE) and road safety standards.
Crucial Check: Form 22 states the exact month and year the vehicle was manufactured. If your car was dispatched in September 2026, but Form 22 says October 2025, your car has been sitting in stockyards for nearly a year!
Carefully audit the line items on your Tax Invoice. In India, dealerships frequently slip in illegal or inflated charges:
Dealerships often demand ₹10,000 to ₹35,000 disguised as "Logistics Charges", "Depot Charges", or "Handling Fees". The Supreme Court of India and state transport departments have explicitly ruled that these charges are illegal. All freight costs from factory to showroom are already incorporated into the car's Ex-Showroom price. Demand their complete removal or complain to the RTO and OEM.
On-Road Price = Ex-Showroom Price (Base + 28% GST + Compensation Cess) + State Road Tax (RTO) + Registration Charges + Fastag (₹500) + Insurance (Zero-Dep) + TCS (1% if Ex-showroom > ₹10 Lakhs) + Optional Extended Warranty.
Any other miscellaneous fees must be itemized and justified by the dealer.
Your insurance policy must feature:
Never rely solely on what is printed on paper. You must physically locate and cross-verify the vehicle's punch stamping:
| Inspection Point | Where to Find It | What to Look For |
|---|---|---|
| Chassis VIN Punch | Under driver seat floor flap, or engine firewall / cowl. | Punch depth must be crisp, uniform, without paint sanding or welding marks. |
| Windshield VIN Plate | Lower left corner of driver-side front windshield. | Barcoded 17-digit plate visible from the outside. |
| B-Pillar Tyre & VIN Label | Driver door frame / B-pillar jamb. | Vehicle gross weight, recommended tyre pressure, paint color code, and VIN. |
| Engine Block Serial | Stamped directly onto the engine block casting. | Verify exact alphanumeric characters against Form 21 and Tax Invoice. |
Before driving out, confirm that the dealer hands over:
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